Privacy Policy

Privacy protection is essential to ensure users' rights and trust when accessing online gambling services. This privacy policy sets out how personal data is processed for individuals using the bitkingzz.com website, including both registered players and website visitors. This policy applies from 1 January 2025.

Who We Are

Bitkingzz.com is operated by Dama N.V., a company registered under Curaçao law with registration number 152125. The registered and primary business address is Scharlooweg 39, Willemstad, Curaçao. The company holds an E-gaming license (OGL/2023/174/0082) issued by the Curaçao Gaming Control Board, valid until 2025.

Data Protection Contact: For privacy-related inquiries, the designated point of contact is the Data Protection Department, reachable via [email protected] or [email protected].
Legal Entity: Dama N.V., headquartered at Scharlooweg 39, Willemstad, Curaçao, governs all data processing activities in strict accordance with applicable Australian privacy requirements and Curaçao e-gaming regulations.

What Personal Data We Collect

Bitkingzz.com collects and processes various categories of information to deliver its gaming services in compliance with Australian and international data protection standards:

Personal Data: Name, date of birth, address, email address, and telephone number provided during account registration or support queries.
Technical Data: IP address, device type, operating system, browser details, and server log data (including access times and activity records), obtained automatically upon site use.
Payment Data: Transaction history, payment method details, withdrawal and deposit amounts, and card or e-wallet information, processed securely for financial operations.
Behavioral Data: Betting and gameplay history, frequency, session times, clickstream data, and user interactions with our services.
Cookies and Tracking: Session cookies, persistent cookies, analytics trackers, and similar technologies that help enhance service usability and monitor site performance (see dedicated "Cookies" section below).

Data may be collected directly from the user or generated by the system during site navigation, financial transactions, or interaction with customer support.

Legal Basis for Processing

Processing of your personal information by bitkingzz.com is based upon explicit legal principles established by the Australian Privacy Act 1988 and international e-gaming industry standards:

User Consent: Data is collected and processed where users provide informed consent (e.g., when registering an account or subscribing to marketing communications). Consent may be withdrawn at any time through your account settings or by contacting support.
Contract Fulfillment: Processing is necessary for the performance of contractual obligations, including user registration, provision of gaming services, processing payments, and resolving account issues.
Legal Obligations: Certain data is required to fulfill obligations under anti-money laundering (AML) and know-your-customer (KYC) regulations, mandatory reporting, fraud detection, and prevention under applicable laws.
Legitimate Interests: Data may be processed to improve services, perform analytics, ensure IT security, protect users and the company from fraud or abuse, or enforce terms of service. Such processing takes into account the rights and freedoms of users and is balanced with privacy protections.

Regional Compliance Note: All data processing aligns with AU's Australian Privacy Principles (APPs), gaming regulator directives, and complies with extraterritorial data protection obligations where applicable.

Purpose of Processing

The collection and use of personal data by bitkingzz.com are carried out for one or more of the following purposes:

Service Delivery: Creating and managing user accounts, verifying identity, processing deposits and withdrawals, and providing access to casino and gaming features.
Compliance and Security: Satisfying legal and regulatory requirements, including AML/KYC checks, fraud prevention, auditing, and reporting to competent authorities.
Service Improvement: Conducting analytics and statistical assessments to optimise user experience, product offerings, and platform performance.
Marketing: Sending clearly identified marketing communications, promotions, or newsletters (only with explicit user consent), and tailoring advertising campaigns to user preferences.
User Support: Addressing inquiries, resolving disputes, troubleshooting issues, and maintaining ongoing customer relationships.

User data is never processed for purposes incompatible with those stated above, and additional uses require further notification and consent.

Disclosure & Sharing

Personal data may be disclosed to the following categories of third parties under strict contractual or legal controls, purely to fulfill the purposes outlined in this policy:

Payment Processors and Financial Institutions: For facilitating deposits, withdrawals, payment verifications, and regulatory compliance.
Authorized Service Providers: IT support, hosting providers, analytics consultants, and customer support platforms bound by confidentiality and data protection agreements.
Regulators and Law Enforcement: To comply with legal or regulatory obligations, notably in anti-fraud, anti-money laundering, and mandatory reporting circumstances per AU or Curaçao regulator requirements.
Affiliates and Marketing Partners: With explicit consent, data may be shared with network partners for legitimate marketing or referral attribution purposes.
Advertising Networks: Aggregate, non-identifiable behavioral or device data may be shared for targeted advertising, always respecting user choices and applicable opt-outs as required by AU law.

Bitkingzz.com does not sell, lease, or otherwise disclose personal data for unrelated commercial purposes. All third-party disclosures are governed by written agreements ensuring data is protected to at least the same standards as this policy and applicable Australian law.

International Transfers

Your information may be transferred to or accessed from locations outside your country of residence, including but not limited to Curaçao, the European Economic Area, and other jurisdictions relevant to our service providers.

Data Protection Safeguards: Transfers are subject to recognised safeguards such as standard contractual clauses (SCCs), rigorous due diligence, and contractual commitments consistent with Australian Privacy Principle (APP) 8 and applicable Curaçao data protection requirements.
Permissible Transfers: Data is only transferred where necessary for service provision, regulatory compliance, or legitimate operational interests, and only to recipients able to demonstrate adequate data protection levels.

If you require further details about the jurisdictions to which your data may be transferred or about the applied protection mechanisms, please contact the Data Protection Department via [email protected].

Data Retention

Bitkingzz.com retains personal data only as long as needed to fulfill the purposes outlined in this policy and as required by applicable law:

Account and Transaction Data: Retained for no longer than 5 years from account closure or last activity, unless otherwise mandated by AML, taxation, or regulatory requirements.
Technical and Behavioral Data: Retained for the duration of the active user relationship and a maximum of 2 years for analytics or security recordkeeping.
Marketing Data: Stored until consent is withdrawn or up to 1 year after last communication, whichever is earlier.

Once retention periods expire, or upon verified user request (where applicable), data is securely deleted or anonymised unless legal grounds require additional holding (e.g., ongoing investigation, regulatory inquiry). Regular audits ensure proper and timely deletion in accordance with Australian and Curaçao data retention laws.

Your Rights

Under Australian law and Curaçao e-gaming regulations, you have the following rights regarding your personal data held by bitkingzz.com:

Access: Request a copy of your personal data and specific information on how it is processed.
Correction: Request rectification of inaccurate or incomplete personal information.
Deletion: Request erasure of personal data where retention is no longer legally required or justified.
Restriction: Ask us to restrict processing of your data in certain cases, such as pending dispute resolution or data accuracy verification.
Objection: Object to processing of your data for specific purposes, including direct marketing.
Data Portability: Request transfer of your data to a third-party service provider in a structured format (where technically feasible).
Marketing Consent Withdrawal: Withdraw consent for receiving promotional communications at any time, via account settings or by contacting support.

To exercise your rights, contact our Data Protection Department at [email protected]. Please note that some rights may be subject to legal limitations or regulatory exceptions.

Cookies & Tracking Technologies

Bitkingzz.com uses cookies and similar technologies to deliver, optimize, and personalize website services. The following types of cookies and trackers may be deployed:

Session Cookies: Temporary files stored during your website visit, necessary for navigation and secure account access.
Persistent Cookies: Remain on your device for up to 24 months to remember preferences, streamline future visits, and enable features like "remember me."
Third-Party Cookies: Placed by external analytics and advertising partners to compile usage statistics and deliver targeted ads. These are subject to third-party privacy policies.

You may manage and/or disable cookies at any time by adjusting your browser settings to block or delete cookies, or by using any built-in cookie management tools made available on bitkingzz.com. Be aware that disabling functional cookies may impact your ability to use certain website features.

Regional Compliance Note: The use of cookies complies with Australian Privacy Principles and relevant consent requirements.

Data Security

Bitkingzz.com implements robust technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: All sensitive communications and payment data are protected via SSL/TLS encryption both in transit and at rest.
Access Controls: Strict authentication procedures and access management policies restrict data access to authorized personnel only, based on role and necessity.
Regular Audits & Monitoring: Continuous security monitoring, vulnerability assessments, and third-party audits ensure compliance and proactively identify risks.
Staff Training: Employees receive periodic privacy, data protection, and security training in accordance with AU and international best practices.
Incident Response: Documented procedures are in place for timely detection, reporting, and remediation of data breaches or suspicious activity, in compliance with legal notification obligations.

Despite these measures, no method of transmission or storage is entirely infallible; users are advised to maintain up-to-date security on their own devices and promptly report any suspected compromise to our support team.

Complaints & Contacts

For privacy and data protection inquiries, please contact our Data Protection Department:

Email: [email protected] (primary contact for all privacy matters)
General Inquiries: [email protected]

Internal Resolution: We seek to resolve all data protection concerns promptly and efficiently. Please include full details of your inquiry or complaint to enable swift investigation and response (typically within 30 days).
Escalation: If you are not satisfied with our response, or believe your rights have been violated under applicable law, you may contact the Office of the Australian Information Commissioner (OAIC) or relevant Curaçao authorities for independent review.

Updates

Bitkingzz.com reserves the right to update or modify this privacy policy to reflect changes in legal, regulatory, or operational requirements. All changes will be posted exclusively on this page, with notification to users via email or onsite message when significant modifications are made.

We recommend reviewing this policy regularly to remain informed about data protection practices. The latest revision is effective as of 1 January 2025.