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At bitkingzz.com, we recognise the paramount importance of transparent, reliable, and accessible communication for all clients, particularly our users in Australia. To comply with both Curaçao licensing standards and applicable Australian user protection requirements, our contact framework is designed with multi-tier accessibility, rigorous data privacy, and swift dispute escalation protocols. Every communication channel detailed below has been verified against current AU regulatory standards, ensuring privacy, legal clarity, and accessible support. This page covers our core communication methods, critical contact data, and all required legal disclaimers for your protection.

Contact Channels and Communication Principles

  • Email Support (Primary Contact):
    [email protected] is the dedicated channel for customer support. All inquiries submitted are handled confidentially, in accordance with data protection standards mandated by the Curaçao Gaming Control Board and with respect to Australia's Privacy Act 1988. For general enquiries, [email protected] is available. Prompt acknowledgment and resolution are prioritised, with 24/7 operational coverage to ensure no user is left without assistance.
  • Live Chat Functionality:
    Our online live chat tool is operational around the clock via bitkingzz.com's interface, providing real-time support to address immediate account, payment, or responsible gambling concerns. Live chat transcripts can be provided on request, supporting robust recordkeeping and auditability practices as required in Australia.
  • Contact Form Submission:
    For written requests, our secure online contact form (see below) allows the submission of structured queries. Mandatory fields include your contact email/messenger and a detailed description of your request. Submissions are encrypted and managed by licenced support personnel only, with standard response times within one business day.
  • Headquarters (Legal & Mailing Address):
    Scharlooweg 39, Willemstad, Curaçao
    Bitkingz is operated under the legal entity Dama N.V. (registration number: 152125), with all mandatory licensing and registration in force through 2025 (Curaçao GCB, license OGL/2023/174/0082).
  • No Telephone Support:
    In accordance with AU remote gambling contact best practices, direct phone support is currently not available. All support is delivered through verified electronic channels for enhanced record and compliance protections.

Contact Form - Secure User Submission

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal, Regulatory, and Responsible Gambling Disclaimers

  1. Data Privacy and Security (System 2 - LoT Analysis):
    All communications initiated via bitkingzz.com's contact channels are subject to strict privacy controls. User information submitted is only processed by authorised staff and stored in accordance with the Personal Data Protection Act (Curacao) and Australia's Privacy Act 1988 (Cth). Data is retained exclusively for service provision, regulatory reporting, and dispute resolution until 2025, after which it will be securely destroyed unless otherwise required by law.
  2. User Identity Verification (System 2):
    For certain requests, particularly those relating to account management, withdrawals, or regulatory complaints, users may be required to verify their identity per anti-money laundering and Know Your Customer (KYC) obligations defined by both Curaçao and Australian gaming standards. Only minimal required data will be requested and securely processed.
  3. Dispute Resolution and Escalation Protocols:
    In accordance with international best practices and Australian regulatory guidelines, bitkingzz.com commits to transparent, time-bound dispute resolution. Formal complaints related to services or transactions should be submitted via email or the secure contact form. An acknowledgement will be sent within one business day, with a substantive response provided within five business days. If unresolved, users may escalate complaints to the Curaçao Gaming Control Board or an approved AU alternative dispute resolution entity, as set out in our Terms & Conditions.
  4. Responsible Gambling Commitments:
    Bitkingz, through bitkingzz.com, upholds a firm commitment to responsible gambling principles as outlined under the Australian National Consumer Protection Framework for Online Wagering (2019) and Curaçao GCB jurisdiction. Users are encouraged to reach out at any time for help, self-exclusion, or referral to support services. Any information provided regarding responsible gambling is handled with the utmost sensitivity and confidentiality.
  5. Prohibition of Underage Access:
    Accessing or using bitkingzz.com's services if you are under 18 years of age is strictly forbidden. Communications that indicate potential underage usage will trigger immediate investigation, in accordance with AU legal mandates and international licensing requirements.

Corporate and Licensing Information

  • Official Website: https://bitkingzz.com
  • Legal Entity: Dama N.V., registered at Scharlooweg 39, Willemstad, Curaçao. Company registration number: 152125.
  • Licensing Authority: Curaçao Gaming Control Board (GCB). Licence number OGL/2023/174/0082 (valid through 2025).
  • Jurisdiction: Curaçao (primary), with clients in Australia and globally.

Regional Compliance Note (Australia): In line with Australian law, all user communications are managed transparently, with respect for the Online Gambling Act 2001 and associated codes of conduct. All responsible gambling referrals and self-exclusion requests made through our contact channels will be enacted without delay, as per AU legislative requirements. Where a user's query relates to Australian financial service protections, our support agents will provide guidance and, where necessary, refer users to appropriate external dispute resolution bodies.

Legal Disclaimer: bitkingz provides all services exclusively via bitkingzz.com. By contacting us, you acknowledge acceptance of our Privacy Policy and Terms & Conditions (2025 edition). bitkingzz.com reserves the right to amend communication protocols in compliance with evolving Australian regulations, with current procedures valid until at least 31 December 2025.